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Selection of business improvement initiatives towards achieving business excellence: an initial conceptual model

Mohammad, Musli and Mann, Robin and Grigg, Nigel and Wagner, Jurgen P. Selection of business improvement initiatives towards achieving business excellence: an initial conceptual model. In: International Conference on Quality, Productivity and Performance Measurement.


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There are numerous business improvement initiatives that can be used by organisations to improve quality, productivity and sustainability towards achieving excellence, such as, Six Sigma, Lean, Business Process Reengineering, ISO9000, ISO14000, and Benchmarking. The right initiatives to be used may vary depending on several factors, for instance, the current maturity level of the organisation, areas in which the initiatives are implemented, organisation type and size, and the capabilities of the workforce. Moreover, there is a lack of clear understanding by people regarding when, where and how to implement the initiatives. Due to this situation, many organisations face difficulties in selecting suitable initiatives according to the context. This paper discusses issues of selecting initiatives and proposes an initial conceptual model to select suitable main business improvement initiatives in the journey towards business excellence (BE). The proposed initial conceptual model focuses on the main business improvement initiatives that should be used according to the BE elements and maturity, as well as how the organisations should select suitable initiatives.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: business improvement initiatives; business excellence; conceptual model
Subjects: H Social Sciences > HF Commerce
Divisions: Faculty of Mechanical and Manufacturing Engineering > Department of Manufacturing and Industrial Engineering
Depositing User: Normajihan Abd. Rahman
Date Deposited: 23 Feb 2010 02:58
Last Modified: 15 Apr 2015 01:30
URI: http://eprints.uthm.edu.my/id/eprint/97
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