Provision of accessible facilities for the people with disabilities in the Johor National Parks: case study in Endau-Rompin, Kukup Island and Forest Park Ledang Hill

Sanmargaraja, Shalini (2017) Provision of accessible facilities for the people with disabilities in the Johor National Parks: case study in Endau-Rompin, Kukup Island and Forest Park Ledang Hill. PhD thesis, Universiti Tun Hussein Onn Malaysia.

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Abstract

Tourism is a fast growing industry in Malaysia which contributes 17.9% tourists’ arrival in May 2014, which attract all types of tourists to increase Gross Domestic Product (GDP). Growth in population of the People with Disabilities (PwDs) in the tourism sector has resulted in the existence of demand in delivering accessible facilities in the national parks in order that they can be more independent. However, early observation showed that the existing parks’ facilities are found not that disabledfriendly. This research is important to identify the barriers faced by PwDs, the factors contributing to inaccessible tourism environment and to seek solutions for the arise problems. There are five (5) research objectives such as identifying the current facilities provided in the Johor National Parks, to determine the factors contributing to the inaccessible facilities, to evaluate the requirements of the Non-Government Organization (NGO’s) regarding accessible national parks, to determine the barriers faced by PwDs regarding accessible tourism and to develop the good practice accessible tourism facility management framework in the national parks. Research techniques such as in-depth interview, observation (auditing) and visual method are used. Fourteen (14) Malaysians and twenty (20) International experts were selected as the respondents. The qualitative data was analysed using Nvivo 10. The results of this research shows that the facilities in the national parks are limited and ignorance, stereotype mind-set, lack of communication, lack of accessible equipment, lack of information and awareness and lack of experts resulting in inaccessible national parks. Upgrading recommendations consisting of tighten the law and regulation, organize awareness campaign, improve infrastructure, provide travel training, offer reasonable price and enhance pre-booking information. Accessible tourism facility management framework which were obtained from this research can be used as the guidance in the provision of accessible facilities and contribute in improvement of quality of life of the disabled tourists.

Item Type:Thesis (PhD)
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD101-1396 Land use
ID Code:10183
Deposited By:Mr. Mohammad Shaifulrip Ithnin
Deposited On:24 Jun 2018 09:36
Last Modified:24 Jun 2018 09:36

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