Facilities management: the prospect of its implementation in the tourism industry in Malaysia

Manaf, Zaharah and Razaly, Mohd Najib and Mastor, Saiful Hadi and Eni, Sabariah (2005) Facilities management: the prospect of its implementation in the tourism industry in Malaysia. In: International Conference On Tourism Development 2005, Park Royal Grand Plaza Hotel, Pulau Pinang.

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Abstract

As more and more tourists are coming to the shore of Malaysia, we need to justify the quality of services and provision of products from the tourism industry. First class services would be expected if we are to compete with our close neighbors in terms of facilities provided within the hospitality industry to ensure repeat businesses. After all, tourists will only come back if they find that their expectations of our tourism industry are met. How do we ensure that our services and products are of quality? How do we ensure that facilities are not only provided for the convenience of tourists but also they are properly maintained, so that public and private facilities for the tourists are kept in excellent condition? These are some of the major questions this paper will try to highlight and how Total Facilities Management can be used to ensure that services and products are provided as expected by the tourists.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:facilities management; tourism industry; quality services and maintenance
Subjects:T Technology > TS Manufactures > TS155-194 Production management. Operations management
Divisions:Faculty of Technology Management, Business and Entrepreneurship > Department of Construction and Property Management
ID Code:1886
Deposited By:Mrs Hasliza Hamdan
Deposited On:04 Oct 2011 12:12
Last Modified:04 Oct 2011 12:12

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