Innovation as mediating factor between total quality management and competitive advantage among manufacturers

Masrom, Nor Ratna and Tamam Daut, Badru At and Rasi, Raja Zuraidah and Lo, Wei Keong (2022) Innovation as mediating factor between total quality management and competitive advantage among manufacturers. International Journal for Quality Research, 16 (1). pp. 243-260. ISSN 1800-6450

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Abstract

This paper is aimed to explore the role of innovation as mediating role in relationship between TQM and competitive advantage within manufacturing sector in Malaysia. Quantitative method was used to find out the answer and questionnaires have been distributed to the management level in electrical and electronic (E&E) manufacturers in Malaysia. Statistical Package for the Social Science (SPSS) and ADANCO were the software used to analyze the data gathering from respondents. The result of analysis shown that total quality management (TQM) and innovation gave significant positive impact on competitive advantage. In addition, the innovation is mediate positively for the relationship between TQM and competitive advantage. Therefore, this research is expected to provide deep understanding regarding TQM, innovation, and competitive advantage for the manufacturing industry within Malaysia and acts as reference to future researchers

Item Type:	Article
Uncontrolled Keywords:	Total quality management; innovation; competitive advantage; ADANCO; manufacturers
Subjects:	T Technology > TS Manufactures > TS155-194 Production management. Operations management
Depositing User:	Mr. Abdul Rahim Mat Radzuan
Date Deposited:	05 Jul 2022 01:45
Last Modified:	05 Jul 2022 01:45
URI:	http://eprints.uthm.edu.my/id/eprint/7253

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