Ismail, Rozmi and Hafezi, Mohammad Hesam and Mohd Nor, Rahim and Ambak, Kamarudin (2012) Passengers preference and satisfaction of public transport in Malaysia. Australian Journal of Basic and Applied Sciences, 6 (8). pp. 410-416. ISSN 1991-8178
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Abstract
Nowadays, Malaysia facing with an explosive growth in vehicle ownership and utilization, which led to traffic congestion and pollution. In this situation, government policy encourages people to use public transportation. However, Malaysia are prefer to use private vehicle become many reasons including bad quality of services. In this regard, public transport operators are forced to place emphasis on the monitoring and improvements of the services provided. This study focuses on traveler’s satisfaction and preference towards public transport with service quality attributes. Self rate questionnaire was used to investigate overall customer satisfaction and factor that influence public transport users’ satisfaction. A survey was conducted on an actual public transportation network in Kuala Lumpur, Malaysia. The aim was to evaluate the parameters in passenger preference and satisfaction on public transportation network using statistical model included variable such as facilities, comfortness and quality of services. Data were analyzed using descriptive, correlation, factor and multiple regression analysis. Result show that influences of satisfaction parameters are more than preference parameters. The application of this study suggest that the public transport operation especially buses must improve their quality of services to the prospect passengers.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Passengers; Preference; Satisfaction; Public Transportation; Travel Demand |
| Subjects: | H Social Sciences > HE Transportation and Communications > HE5601-5725 Automotive transportation Including trucking, bus lines, and taxicab service |
| Divisions: | Faculty of Civil Engineering and Built Environment > Department of Civil Engineering : Infrastructure and Geomatic Engineering |
| Depositing User: | Miss Afiqah Faiqah Mohd Hafiz |
| Date Deposited: | 25 Nov 2021 01:26 |
| Last Modified: | 25 Nov 2021 01:26 |
| URI: | http://eprints.uthm.edu.my/id/eprint/4087 |
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