Shipper’s perceptions of aviation Logistics Service Quality (LSQ) of air freight provider

Abdul Rahman, Nor Aida and Mohammad, Mohammad Fakhrulnizam and Abdul Rahim, Suzari and Hassan, Rohail and Ahmad, Mohd Fauzi and Abdul Kadir, Suhaila (2018) Shipper’s perceptions of aviation Logistics Service Quality (LSQ) of air freight provider. Journal of Engineering and Applied Sciences, 12 (3). pp. 699-704. ISSN 1816-949X

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Abstract

This research investigates logistics service quality of the air freight provider from a shipper's perspective in Malaysia. The multiple empirical case studies are used to collect data from the shipper's perspective. Findings suggest there are five main factors that represent air freight service quality of the air freight provider. They are ground handler attitude, fast delivery, communication and information sharing, product reliability and price. These findings contribute to the current theory of Logistics Service Quality (LSQ) with specifically enhance our understanding of air freight service quality. These findings contribute to the current theory of air freight service quality where it is still underdeveloped. This research studies LSQ from shippers perspective only. Findings from this study has developed better our current understanding of logistics service, particularly in air freight sector. Thus, this study is pioneer that offers a study on LSQ in air freight perspective and explore the elements of air freight service quality. Findings from this study not only enhance current knowledge on air freight LSQ but also assist the government to help air freight provider to support themselves as a preparation to become the major player of Aeropolis city in Malaysia.

Item Type:	Article
Uncontrolled Keywords:	Air freight provider; logistics service quality; shippers; airfreight service quality
Subjects:	H Social Sciences > HF Commerce > HF5001-6182 Business > HF5410-5417.5 Marketing. Distribution of products
Divisions:	Faculty of Technology Management and Business > Department of Production and Operation Management
Depositing User:	UiTM Student Praktikal
Date Deposited:	09 Jan 2022 03:47
Last Modified:	09 Jan 2022 03:47
URI:	http://eprints.uthm.edu.my/id/eprint/5333

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