Knowledge transfer conceptualization and scale development in IT outsourcing: the initial scale validation

Abdul Hamid, Nor Aziati and Juhana, S. and Abdullah, Nor Hazana (2013) Knowledge transfer conceptualization and scale development in IT outsourcing: the initial scale validation. In: 2nd International Conference on Innovation, Management and Technology Research (ICIMTR 2013) , 22-23 September 2013, Universiti Malaysia Kelantan .

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Abstract

Previous studies focused on business related knowledge transfer from the background of multinational companies and international joint venture with emphasize on factors that impeded the knowledge transfer process. However, empirical research regarding technical knowledge transfer in the context of public agencies IT outsourcing is inconclusive. This occurs because most of the knowledge transfer research approach was in-depth case studies. A few empirical studies that claimed to conceptualize and operationalize the knowledge transfer remain a theoretical conjecture. The use of concepts such as absorptive capacity and knowledge creation as a proxy for measuring the transfer of knowledge raises the shortcoming of the knowledge transfer measurements made in the literature. Therefore, the objective of this study is to identify the knowledge transfer measurement item that suitable with the context of IT outsourcing. Data was gathered through a survey among 180 IT scheme staff at three e-government lead agencies in Malaysia was done. The research employed descriptive and factor analysis to confirm that the measurement is valid as well as reliable. The results of this study confirmed that knowledge transfer in IT outsourcing context is multidimensional construct. As such, the proposed scale of knowledge transfer constitutes a valid and reliable measurement for future use in the scientific community in future empirical research.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:knowledge transfer; IT outsourcing; scale development; Malaysian public agencies
Subjects:T Technology > T58.5-58.64 Information technology
T Technology > T58.6-58.62 Management information systems
Divisions:Faculty of Technology Management and Business > Department of Production and Operation
ID Code:4408
Deposited By:Normajihan Abd. Rahman
Deposited On:07 Nov 2013 12:02
Last Modified:03 Sep 2014 08:55

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