Undergraduates’ experience and satisfaction of massive open online course in Malaysia

Attan, Mohd Nizam and Abd Hamid, Aizathul Hani and Abdullah, Muhaymin Hakim and Md Yunus, Marzudi and Mansur, Akhmad (2024) Undergraduates’ experience and satisfaction of massive open online course in Malaysia. International Journal of Evaluation and Research in Education, 13 (3). pp. 1712-1718. ISSN 2252-8822

Text J17904_b925bed9150fd4cba148add4027cc1ae.pdf Restricted to Registered users only Download (326kB) | Request a copy

Abstract

While massive open online course (MOOC) is gaining popularity, studies have shown how negative user experience of the learning platform can lead to issues related to poor learning performance. OpenLearning, as the official national coordinated MOOCs program for higher education institutions in Malaysia, is still considerably gaining momentum in this country, thus much can still be observed in the usability aspect of this platform from the student’s perspective. This study aimed to evaluate the aspects of user experience and learning satisfaction of MOOC OpenLearning involving undergraduate students in a public university in Malaysia. Data were gathered through the online survey method which adapted questions from the user experience questionnaire (UEQ) and the usefulness, satisfaction, and ease of use (USE) questionnaire. Descriptive analyses revealed moderate positive levels of user experience and learning satisfaction towards MOOC OpenLearning among the respondents. Furthermore, there was a significant positive correlation between both factors, suggesting the importance of considering user experience as the key factor in enhancing students’ satisfaction with MOOC. Recommendations arising from the students’ perceptions and concerns on the usability aspect contribute towards developing strategic guidelines for enhancing students’ learning experiences, especially during circumstances that necessitate effective online learning strategies.

Item Type:	Article
Uncontrolled Keywords:	Learning satisfaction Malaysia Massive open online courses Undergraduate User experience
Subjects:	L Education > LB Theory and practice of education
Divisions:	Center for General Studies and Co -curricular > Department of Social Science
Depositing User:	Mr. Mohamad Zulkhibri Rahmad
Date Deposited:	31 Jan 2025 08:45
Last Modified:	31 Jan 2025 08:46
URI:	http://eprints.uthm.edu.my/id/eprint/12422

Actions (login required)

View Item